Does your company have a quality assurance plan?
Yes, Air Ambulance Care has a quality assurance and improvement plan to ensure that all medical and aviation programs are compliant.
Can you bill my insurance?
Yes and then some. There are very few air ambulance companies who handle the details as we do. With an experienced legal staff that has many years invested in insurance negotiations, this is an area where we excel over our competitors. When the trip is complete, we stand by your side through all insurance negotiations. Our goal is to help you obtain not only the quickest, but best possible reimbursement from your insurance company. Our legal team will submit all paperwork and cut through the red tape that would hold up any other air ambulance company.
What insurances do you accept?
Air Ambulance Care works will all major comprehensive health care insurers. From Blue Cross to United Healthcare and everything in-between, we will work hard for you and respectfully with your insurance company to come to a coverage agreement. You will be responsible for the amount that the insurance company does not cover.
What forms of payment do you accept?
If your insurance company does not cover all of the medical flight costs, or if you are paying upfront for all medical services, you can use all major credit cards, bank wire transfers, cashier’s checks, cash and personal checks.
Can I make payments over time?
We do our best to work with each individual financial situation, even offering alternatives if we need to. Flights can be paid for over time if the situation calls for it, but in most cases we ask that flights be paid for in full before commencement to cover all medical and flight costs. However, with that said please don’t hesitate to ask for our help if you are in need of financial assistance with the medical transport. Our first priority is to the patient and their family.
Do you take Medicare/Medicaid?
Air Ambulance Care does not accept Medicare/Medcaid at this time.
How many medical personnel will be on board for the flight?
On all medical transports, a minimum of two experienced medical personnel accompany the patient.
What level of care do you provide?
We will evaluate the condition of the patient by talking with their case manager or nurse, and sometimes their doctor, to make certain we have the best suited medical team for the patient. Air Ambulance Care can provide a variety of teams that are certified in Basic Life Support (BLS), Advanced Life Support (ALS), Critical Care, and Specialty Care.
- What does a Basic Life Support medical team consist of? A Basic Life Support patient can be expected to require the care that can be provided by two medical personnel, one of which MUST be an EMT-Basic.
- What does an Advanced Life Support medical team consist of? An Advanced Life Support patient can be expected to require the care that can be provided by two medical personnel, one of which MUST be an EMT-Paramedic.
- What does a Critical Care medical team consist of? A Critical Care patient can be expected to require the care that can be provided by two medical personnel, one of which MUST be a registered nurse or physician.
- What does a Specialty Care medical team consist of? A Specialty Care patient can be expected to require the care that can be provided by two medical personnel, one of which must be a registered nurse or physician. Specialty Care patients include maternal and neonatal.
What kind of training and certifications do your medics, RTs, and RNs have?
Air Ambulance Care only utilizes medical personnel who meet one or more of the following minimum standards and qualifications:
- ACLS – Advanced Cardiac Life Support
- CFRN – Certified Flight Registered Nurse
- CEN - Certified Emergency Nurse
- TNATC – Transport Nurse Advance Trauma Course
- ATLS – Advanced Trauma Life Support
- PHTLS – Pre-hospital Trauma Life Support
Additionally, each medical team member, depending on position, is required to meet or exceed the following requirements:
- Current RN license(s) for state(s) of practice
- EMS or MICN certification/licensure as required by state regulations
- Current certifications in BLS/CPR; ACLS; TNCC/BTLS/PHTLS; and PALS or equivalent
- Specialty certification (CFRN, CCRN, or CEN) required within three years of hire
- Advance Trauma Course requirement of TNCC, ATLS, or TNATC
- NRP if program provides high-risk OB and/or neonatal transports
- Registered EMT-P licensed in state(s) served
- National Certification may be required to meet state licensure requirements
- Specialty certification: FP-C is required within three years of hire
- Current certifications in BLS/CPR; ACLS; BTLS or PHTLS; and PALS or equivalent
- Advance trauma course of TNCC, ATLS, or TNATC
All personnel shall also receive training in air methods transportation, including but not limited to the following:
- General patient care in-flight.
- Changes in barometric pressure, and pressure related maladies.
- Changes in partial pressure of oxygen.
- Other environmental factors affecting patient care.
- Aircraft operational systems.
- Aircraft emergencies and safety.
- Care of patients requiring special consideration in the airborne environment.
- Communications procedures.
- Use of onboard medical equipment.
- Medical crews are configured based on the operator’s agreements with their medical director.
Can you transport neonates?
Absolutely. Air Ambulance Care has a team of nurses and paramedics that are not only highly qualified for care for neonates and isolettes, they are experienced and truly passionate about the job. Our aircraft is equipped with the necessary equipment and technology needed to care for such delicate patients.
My family member is on oxygen as well, can you accommodate this?
Yes. Each aircraft is equipped with an oxygen supply to accommodate the patient.
What is your service area?
We can fly nationwide and worldwide.
Can a family member travel with the patient? If so, is there an extra charge?
One family member may travel with the patient if the nature of the illness or injury permit and the aircraft has the capacity to carry an additional passenger. We will typically be able to evaluate this on your first call to us. We strive to make accommodations for passengers when possible.
What hours are you available?
We are available 24 hours a day, 7 days a week, 365 days a year.
What is the usual lift-off time for a medical flight?
Travel times can vary based on many things, including weather, condition of the patient, and flight patterns. However, we do prefer to lift off in the early morning hours when most patients seem to respond better to travel.
How long is the flight?
The flight time will depend on a few factors, what kind of aircraft is used and the distance to the destination. We will be able to estimate the time of the flight once all preliminary information has been received.
Who will be in contact with family members and case managers during the duration of the flight?
Air Ambulance Care has the most highly trained, compassionate and genuine coordinators in the medical flight industry. These coordinators will be in constant communication with you before, during, and after the flight.
Is the aircraft insured?
Yes, each aircraft is required by law and meets or exceeds the standards required by FAA regulations.
How much luggage can accompany the patient?
Generally, a patient will be limited to one carry-on item of luggage that weighs no more than 40 lbs.
Can you help me get a wheelchair or other bulk items to my destination?
Yes we can. We coordinate with the FBO’s to package and ship items that are not able to be loaded on the aircraft. You will be responsible for the cost of shipping.
What is an FBO?
An FBO or fixed base operator, is the primary provider of services to general aviation aircraft and operators located at or adjacent to an airport. FBO businesses offer aircraft refueling, aircraft parking and tie-down, and access to basic comforts such as restrooms and telephones. Other services may include flight training and aircraft rental, aircraft maintenance service, hangar storage, air charter and air-taxi, aircraft sales, and ground handling of passengers, baggage and/or cargo. Auxiliary services such as car rental, pilot/crew rest lounges, in-flight catering, and hotel reservation / concierge services for both crew and passengers may also be available.
Will there be food on the plane or should I bring my own snacks?
Catering for a flight can be provided at the expense of the passenger. We encourage the passenger to bring a snack for themselves in case of flight delays due to weather or aircraft. The medical crew will assess the patient’s medical condition and orders by their physician to determine their ability to have any food or water.